TECHNICAL SUPPORT

In case of technical problems,
and to make sure the continuity of work is uncompromised,
we offer our Clients a replacement device.

Both during and after the warranty period, our engineers will do their best to swiftly handle any technical issues that have arisen.
Our dealers undergo obligatory training, and the standard 12-month warranty – which can be extended to 36 months, or 3000 operating hours – is valid worldwide. 

Do you want to report a breakdown,
or order tech support for your machinery?

Call us:  +48 22 632 16 68

or send a request by e-mail: help@fortador.com

 

Built-in self-diagnostics system

Our machines have a built-in self-diagnostics system that tells you what need to do to avoid failure. The system works just like the control panel in your car that tells you, for example, about the need to replenish the fluids or change the engine oil. After you get one of such messages, it is enough to perform a maintenance activity on your own. Doing this does not affect the loss of warranty.

If someone does not feel up to it, they can use video conferencing via facetime or WhatsApp. Our engineer will explain what needs to be done. This does not affect the loss of warranty or generate additional costs. Our team of mechanics will take care of your problem-free of charge and help every owner of the machine, regardless of whether they bought it as a new or second-hand one.

How does the PRO ELECTRA 2w1 touch screen work?

How does the PRO ELECTRA PRO MAX touch screen work?

How does the FORTADOR PRO touch screen work?

USING A FORTADOR STEAM CLEANER

Erasing service warning messages on Fortador PRO

Fortador steam machine descaling process

Erasing service warning messages on Fortador PRO Max

Erasing service warning messages on Fortador Volt Electra

Fortador steam cleaner touchscreen display recalibration procedure

VIDEO TUTORIALS

Flow sensor "O-Ring" replacement in a steam cleaner

Repair of damaged copper pipe in a steam cleaner

UNPACKING THE FORTADOR STEAM CLEANERS

Helpline: +48 22 632 16 68

Please call us, and we’ll answer all your questions.

Helpline:
+48 22 632 16 68

Please call us, and we’ll answer all your questions.

If you have any questions:

Write to us at  info@fortador.com

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If you have any questions:

Write to us at  info@fortador.com

Helpline:  +48 22 632 16 68

Please call us, and we’ll answer all your questions.

Business hours

Monday – Friday: 8:30 – 17:00

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